Included

Running AgencyMGR means operating your agency on the best and most efficient, cost-effective, easy-to-use, business platform, tailored to your agency, and delivered as a monthly subscription.

But once Initialization of AgencyMGR is completed and the platform launched, you don’t just get software — you get a full suite of world-class business support services — INCLUDED in your monthly service/software licensing and subscription fee!

INCLUDED SERVICES

Application Support
- Total, complete, ongoing & on-demand.
- Whatever you need to keep systems running smoothly.
- Phone, Remote/Onsite resolution of user errors, issues, problems, etc.
Break-Fix Support
- Correct errors, fix problems, re-writes & adjustments.
- We fix anything that goes wrong with our software!
- Luckily, our software is so reliable, there’s not much to fix…
Update Support
- Enhancements, New Features & Maintenance Releases.
- Incremental “releases” as they come out during the year.
- Small fixes, code updates, functional improvements, etc.
Training Support
- Refresher training, review new/unused features, etc.
- Review new functionality in updates & maintenance releases.
- Training on previously unused functionality as requirements change.
- Hands-on, walk-through, day-in-the-life sessions for new personnel.
Consulting Support
- Business optimization, management, operations & agency-specific.
- When asked, we are happy to advise on agency strategy (confidentially, of course!)
Version Support
- All new/major releases & versions of AgencyMGR.
- You get each new module & new, full version, when released.
- All new functionality, new modules & new platforms.
REAL-IT CHECK
- Annual review session of how our solutions are serving your needs.
- Document changes needed & what we can do better in the year ahead.